Returns and Refund Policy
Customer is responsible for inspecting and accepting products. Customer can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in the Customer's order, subject to the following requirements:
- Customer must send all returns accompanied by a SHOPAUSTIN.ORG issued Return Authorization.
- All returned products must be received in resalable condition (including no markings or labels attached to the cartons) and in the original manufacturers' shipping cartons, complete with all packing and associated materials.
- SHOPAUSTIN.ORG will not accept any returns from Customer for product that is designated as "Non-Returnable Item". Non-Returnable Items will have a symbol associated with them on the website that appears as:
- Customer must request a Return Authorization and return the merchandise to SHOPAUSTIN.ORG within the following time frames:
- 30 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be returned in re-saleable condition.
- 30 days from date of invoice for any defective merchandise.
- 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
- 5 days from date of invoice for all visible damage and visible warehouse errors.
- Merchandise must be returned in the same unit of measure as purchased from SHOPAUSTIN.ORG.
- The following categories are not eligible for return: food and beverage products, pharmaceuticals, Machine/Floor Equipment, discontinued or expired products, special order products, closeout merchandise, and skus for any lines Customer purchases direct from the manufacturer.
- SHOPAUSTIN.ORG reserves the right to make other products or product categories ineligible for return.
- SHOPAUSTIN.ORG will not accept returns of any sku in excess of the quantity of that sku Customer purchased from SHOPAUSTIN.ORG in the 30 days prior to the date SHOPAUSTIN.ORG receives the return.
- SHOPAUSTIN.ORG reserves the right to refuse returns that do not comply with these terms. SHOPAUSTIN.ORG will assess a 15% restocking charge for any returns SHOPAUSTIN.ORG accepts that do not comply with these terms.
During issuance of a Return Authorization all returns quantities will be verified against all purchase history from SHOPAUSTIN.ORG. Products not eligible for return will be returned to Customer, freight collect. Any requests for proof of delivery must be made within 60 days after the invoice is received; after 60 days no proof of delivery will be supplied.
Returns and Refund Policy
Customer is responsible for inspecting and accepting products. Customer can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in the Customer's order, subject to the following requirements:
- Customer must send all returns accompanied by a SHOPAUSTIN.ORG issued Return Authorization.
- All returned products must be received in resalable condition (including no markings or labels attached to the cartons) and in the original manufacturers' shipping cartons, complete with all packing and associated materials.
- SHOPAUSTIN.ORG will not accept any returns from Customer for product that is designated as "Non-Returnable Item". Non-Returnable Items will have a symbol associated with them on the website that appears as:
- Customer must request a Return Authorization and return the merchandise to SHOPAUSTIN.ORG within the following time frames:
- 30 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be returned in re-saleable condition.
- 30 days from date of invoice for any defective merchandise.
- 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
- 5 days from date of invoice for all visible damage and visible warehouse errors.
- Merchandise must be returned in the same unit of measure as purchased from SHOPAUSTIN.ORG.
- The following categories are not eligible for return: food and beverage products, pharmaceuticals, Machine/Floor Equipment, discontinued or expired products, special order products, closeout merchandise, and skus for any lines Customer purchases direct from the manufacturer.
- SHOPAUSTIN.ORG reserves the right to make other products or product categories ineligible for return.
- SHOPAUSTIN.ORG will not accept returns of any sku in excess of the quantity of that sku Customer purchased from SHOPAUSTIN.ORG in the 30 days prior to the date SHOPAUSTIN.ORG receives the return.
- SHOPAUSTIN.ORG reserves the right to refuse returns that do not comply with these terms. SHOPAUSTIN.ORG will assess a 15% restocking charge for any returns SHOPAUSTIN.ORG accepts that do not comply with these terms.
During issuance of a Return Authorization all returns quantities will be verified against all purchase history from SHOPAUSTIN.ORG. Products not eligible for return will be returned to Customer, freight collect. Any requests for proof of delivery must be made within 60 days after the invoice is received; after 60 days no proof of delivery will be supplied.
